Emergency Troubleshooting

IBT Services

Emergency Troubleshooting

We designed Interactive Business Technologies for small to medium sized business owners that can't afford to wait days before a technician arrives on-site. Interactive Business Technologies provides users with online, phone, and e-mail support 24 hours a day, 7 days a week, and 365 days a year. We guarantee to respond in 60 minutes or less, during business hours. Interactive Business Technologies securely interfaces with any computer in your office via the web to resolve 93% of most issues. Not only is this eco-friendly, but it avoids wasted time commuting to your office. Interactive Business Technologies includes an online client help desk as your single point of reference to submit new tickets, track the progress of open tickets, and view closed tickets. As an alternative, you can also contact us by phone or e-mail to receive the same level of support.


Interactive Business Technologies provides you access to our services 24 hours a day, 7 days a week, 365 days a year. Our normal support hours are from 9:00am to 6:00pm. During these hours, we guarantee that we'll respond in 60 minutes or less. If you require emergency support outside our normal hours you can leave us a message and a 24/7 on-call technician will respond as quickly as possible to begin the support process.